AGFA HealthCare Achieves Notable Customer Satisfaction Gains in 2025

AGFA HealthCare has been acknowledged by KLAS Research for substantial improvements in customer satisfaction. The company's Enterprise Imaging VNA and XERO® Viewer have been named Best in KLAS 2025 winners. The KLAS report highlights a 13-point increase in satisfaction for AGFA's VNA on a 100-point scale over the past 18 months, marking the largest improvement in the segment. The XERO® Viewer scored 90.0 points, while the VNA reached 87.4 points.

Customers praised AGFA for enhanced QA, upgrades, EHR integration, and web viewing. The company has been recognized for improved responsiveness and proactive engagements. There is optimism surrounding AGFA's roadmap, particularly concerning cloud and AI initiatives. Interviews reveal customers appreciate AGFA's non-sales-focused dialogue, signaling confidence in future technological developments.