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Amdocs and Google Cloud Unite to Advance AI in Telco Contact Centers
Amdocs has announced a collaboration with Google Cloud to enhance AI adoption in telco contact centers. The joint solution integrates Google Cloud's Gemini Enterprise for Customer Experience with Amdocs' Cognitive Core. This merger aims to create a telco-specific, generative agentic contact center to improve service provider operations.
The collaboration leverages Google Cloud's AI capabilities and Amdocs' telecom expertise. It promises an AI-driven platform that enhances billing, payments, and customer engagements. The solution supports complex telco business processes and is designed to be easily deployed on existing systems.
Operators can expect reduced operational costs and improved customer satisfaction. The solution promises enhanced AI automation in customer interactions, maintaining compliance and operational integrity. This initiative will be showcased at Mobile World Congress in Barcelona.
R. P.
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