AT&T and Amdocs Enhance Partnership to Leverage AI for Customer Experience

AT&T and Amdocs are expanding their collaborative efforts through a new multi-year agreement aimed at modernizing AT&T's business operations with AI technology. This partnership integrates Amdocs' agentic operating system (aOS) with AT&T's AI-enabled framework to streamline operations and improve customer experiences.

Building on a long-standing relationship, both companies will merge their technological strengths. This combined effort aims to reduce the costs of modernizing crucial systems, deliver projects swiftly, and enhance service delivery.

Jeremy Legg, AT&T's Chief Technology Officer, emphasized the value of AI in meeting business and technical demands. Amdocs CEO Shimie Hortig highlighted the transformative potential of AI in telecommunications, underscoring the significance of this partnership.