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Optimum Enhances Business with Amdocs AI Solutions
Optimum has entered a multi-year agreement with Amdocs to advance its business modernization. This collaboration involves Amdocs' AI-native solutions, specifically designed for broadband and video services. The initiative aims to improve customer interactions and streamline business operations.
The agreement focuses on solutions like the AI-powered Bill Presenter and GenAI Care Agent, which enhance billing experiences and customer support. These tools are part of Amdocs' amAIz Suite, a platform that unifies data and delivers insights for the communications industry.
This partnership supports Optimum’s efforts to modernize its billing infrastructure, addressing legacy system challenges. Amdocs and Optimum will discuss their collaboration further at the upcoming TM Forum Innovate Americas event in Dallas, Texas.
R. P.
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