PLDT Enhances Customer Experience with Amdocs Platform

Amdocs, a leader in software and services for communications companies, announced that its Customer Engagement Platform is now live for PLDT, a top telecommunications provider in the Philippines. This development is part of PLDT’s strategy to modernize its customer service through cloud-native and AI-enabled solutions.

The Amdocs platform integrates with PLDT’s systems for faster service deployment and efficient case management. The solution improves operational efficiency and reduces handling time, enhancing the customer experience. PLDT agents gain from AI-driven processes and Microsoft's collaboration tools like Microsoft 365 Copilot and Dynamics 365, delivering real-time insights with efficient case resolution.

The collaboration with Microsoft and the seamless integration of Amdocs' network suite ensure a connected customer experience, linking service needs directly to network performance. This modernized approach is designed to improve customer satisfaction and loyalty while boosting employee productivity.