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Telefónica Germany Partners with Amdocs to Enhance Technology Offerings
In a significant move, Telefónica Germany has expanded its collaboration with Amdocs, a leader in software and services for communications, to deploy GenAI use cases. This partnership aims to extend Amdocs' billing platform for both consumer and enterprise services over the next three years.
The deployment leverages Amdocs' amAIz Sales Agent, allowing Telefónica Germany to promote new products and automate personalized offerings, enhancing efficiency and customer experience. The billing platform extension will support millions of customers across various services, ensuring scalability and reliability.
Mallik Rao, Telefónica Germany's Chief Technology Officer, emphasized the value of combining innovation with reliability to enhance personalized customer offers.
Anthony Goonetilleke from Amdocs noted the potential for Telefónica Germany to personalize customer interactions and drive growth through these advanced AI capabilities.
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