Level AI Introduces iCSAT for Enhanced Customer Satisfaction Measurement

Level AI, a leader in customer experience AI, announced iCSAT, a new feature that automates CSAT scoring for all customer interactions. iCSAT harnesses Generative AI to provide actionable insights, revolutionizing customer satisfaction evaluation.

Traditional CSAT methods depend on surveys, often reflecting biased samples. iCSAT addresses these limitations by analyzing every interaction, offering a comprehensive view of customer sentiment, effort, and resolution.

The platform analyzes 100% of interactions, leveraging AI to go beyond sentiment analysis. It seamlessly integrates with Level AI's Voice of the Customer (VoC) and Quality Assurance (QA) solutions for actionable results.

iCSAT is available within Level AI's existing VoC product. A webinar on January 23 will showcase its capabilities.