USU Included in Gartner's Market Guide for IT Service Management Platforms 2025

USU Software AG has been recognized as one of the 20 Representative Vendors in Gartner's "Market Guide for IT Service Management Platforms 2025." This acknowledgment highlights USU's strategic direction in the ITSM field.

According to Gartner, the IT Service Management market is expected to grow by 15.1% in 2025, with a projected market volume of $14.9 billion by 2028. Key trends include the integration of AI technologies and the expansion of ITSM platforms into Enterprise Service Management (ESM).

USU's Managing Director R&D, Peter Stanjeck, notes the company's focus on AI, automation, and service integration to increase IT process efficiency and cost optimization. Gartner's report underscores the importance of these advancements in shaping the future of ITSM platforms.